Question 1

Can I purchase products directly from Real Time Detention?

Accepted Answer

We can assist with quotes, pricing, and placing orders directly with the manufacturers we represent. However, we do not resell these products ourselves. Depending on the product and your location, we may direct you to a distributor to facilitate your purchase.

Question 2

How can I engage your budgeting or specification writing services?

Accepted Answer

Contact us at 317-567-0087 or complete the form at the bottom of the page with a brief description of your project or the specific products you’re considering. We’ll respond promptly to discuss your needs. Our specification writing and budgetary support services are provided at no charge.

Question 3

Do you provide installation or maintenance services?

Accepted Answer

While we do not perform installations or maintenance directly, we collaborate with a network of experienced Detention Equipment Contractors (DECs) who specialize in these services. We can recommend qualified professionals to ensure proper installation and maintenance of your selected products.

Question 4

What design support can Real Time Detention offer?

Accepted Answer

We provide a range of design support services, including:
	•	Product Templates: Basic templates to assist in your design process.
	•	Furniture Layouts: Customized layouts tailored to your facility’s needs.
	•	Detail Drawings: Detailed drawings for inclusion in bid documents.
	•	CAD Drawings: Computer-aided design files to support your project.
	•	BIM/Revit® 3D Models: Available for select products to enhance design accuracy.
Our goal is to ensure your design aligns with industry standards and project requirements.

Question 5

Can you provide product samples for client presentations?

Accepted Answer

Yes, we can supply product samples to aid in client presentations. Additionally, we offer:
• Lunch and Learns: Educational sessions covering our product lines, including AIA/CES Registered Programs from NORIX, Global Security Glass & Glazing, and Kane Innovations.
• Factory Visits: Opportunities to tour manufacturing facilities and observe product fabrication, providing deeper insights into the products specified for your project.

Question 6

What products does Real Time Detention specialize in?

Accepted Answer

We offer consulting and budget support for a variety of products and services tailored to the corrections industry, including:
	• Controls Integration
	• Detention Hollow Metal Doors and Frames
	• Detention Screens
	• High-Performance Coatings
	• Inmate Telephone Services
	• Correctional Furniture
	• Property Room Solutions
	• Security Gates
	• Security Glass
	• Security Metal Ceilings
	• Security Windows
	• Steel Cells
Our comprehensive brands and products are designed to meet the unique challenges of correctional facility design and construction.

Question 7

How does Real Time Detention support architects and designers in correctional facility projects?

Accepted Answer

We collaborate closely with architects and designers to provide:
	• Consulting Services: Offering insights into best practices for correctional facility design.
	• Design Assistance: Helping achieve efficient and functional layouts.
	• Specification Writing: Ensuring accurate and compliant product specifications.
	• Budgeting Support: Providing cost estimates to align with project budgets.

Our expertise ensures that your project adheres to industry standards and meets operational requirements.

Question 8

What is the process for collaborating with Real Time Detention on a project?

Accepted Answer

Our collaboration process typically involves:
 • Discovery and Needs Assessment: Understanding your project’s goals and requirements.
 • Specification Writing Assistance: Providing support in developing accurate specifications.
 • Space Planning and Layout Design: Creating efficient and functional designs.
 • Product Selection and Installation Coordination: Assisting in choosing appropriate products and coordinating with installation professionals.
 • Maintenance Services and Ongoing Consultation: Offering continued support to ensure long-term success.

We tailor our approach to meet the specific needs of each project, ensuring a seamless and efficient process.

Question 9

How can I stay informed about industry trends and updates from Real Time Detention?

Accepted Answer

We regularly share insights on correctional facility setup, maintenance, and industry trends through our New Section. Additionally, you can follow us on LinkedIn for the latest updates and events.

Question 10

How can I contact Real Time Detention for further assistance?

Accepted Answer

You can reach us by phone at 317-567-0087 or us the form below. Our team is ready to assist with your correctional facility consulting, design, and planning needs.

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